2.3 Cancel Pending Collection Events

Reference: Manage Collection Process Model - Page 3 for the business process diagram associated with this activity.

Group: Collection Process Monitor

Actor/Role: CC&B

Description: This step is initiated automatically or manually by CSR or Authorized User.

•	Automated Process: Company's business rules dictate required conditions to cancel Collection Process. Usually Company allows to cancel process if:

•	Cumulative debt class debt is paid in full

•	Cumulative debt class debt amount is below threshold If this is the case, system cancels all the pending Collection Events and transitions collection Process to Inactive state.

•	Manual Process: CSR or Authorized User cancels Pending Collection events depends on current business needs.

Process Names

•	CPM - Collection Process Monitor

Entities to Configure

•	Debt Class

Available Algorithms

•	CI_COLL-CXL (DC COLL CAN) - Collection Process Cancellation. Cancel Coll. Proc. If Debt Class Debt <= Threshold